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How To Fix “There Was A Problem Resetting Your PC” Error on Windows

The message “There Was A Problem Resetting Your PC” is a frustrating alert that some Windows users encounter when trying to restore their computers to an earlier state or factory settings. This issue usually arises when the built-in recovery environment becomes corrupted or essential files go missing, preventing the operating system from performing the reset operation as expected. The problem can be quite challenging to resolve, often requiring advanced troubleshooting steps that may include using external installation media, running specific commands in the Command Prompt, or even resorting to manual reinstallation of the operating system.

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There was a problem resetting your PC

As this issue often surfaces during critical moments when users are already dealing with system instability or malfunctions, it can add an extra layer of complexity and stress to the process of resolving computer problems. Fortunately, this is a common issue, and there are several solutions to consider for there was a problem resetting your PC.

Causes of Error There Was A Problem Resetting Your PC?

The problem “there was a problem resetting your PC” generally arises when users attempt to reset their PC to fix issues such as performance slowdowns, application errors, or other system problems. This error could be the result of corrupt system files, software conflicts, or a variety of other issues.


Before proceeding, ensure you have a complete backup of your important files, as some methods may result in data loss. If possible, create a system restore point so that you can return to your current setup if things don’t work out.

Fix #1: Run SFC and DISM Scans

  1. Search for “cmd” in the Start menu, right-click on “Command Prompt” and choose “Run as administrator”.

Command Prompt

  1. Type sfc /scannow and hit Enter.

sfc scannow

  1. Wait for the scan to complete and try resetting the PC again.

If that doesn’t work, use the DISM (Deployment Image Service and Management Tool) scan.

  1. Open Command Prompt as administrator.
  2. Type DISM /Online /Cleanup-Image /RestoreHealth and hit Enter.
  3. Once the scan is complete, restart your computer and attempt to reset it again.

Type DISM Online Cleanup

Fix #2: Use the “Fresh Start” Option

  1. Go to Settings > Update & Security > Windows Security.
  2. Click on “Device performance & health”.
  3. Find the “Fresh Start” option and follow the on-screen instructions.

Fresh Start

Fix #3: Perform a Manual Reset

  1. Restart your computer and boot into the Windows Recovery Environment by pressing F11 or the specific key that your system requires (this varies by manufacturer).

boot menu

  1. Select Troubleshoot > Advanced Options.

Troubleshoot option

  1. Choose “Command Prompt”.

Command Prompt

  1. Type cd %systemroot%\system32\config and press Enter.

Command Prompt 1

  1. Then type ren system system.001 and ren software software.001 and hit Enter.
  2. Exit Command Prompt and click on “Continue”.

Fix #4: Use a Bootable USB Drive

  1. Create a bootable USB drive with the Windows installation media.
  2. Boot your computer from the USB drive.
  3. On the initial Windows setup screen, choose your language and other preferences, then click “Next”.
  4. Click on “Install Now” but instead of proceeding with the installation, click on “Repair your computer”.
  5. Select Troubleshoot > Reset this PC and follow the prompts.

Fix #5: Reinstall Windows to Fix There Was a Problem Resetting Your PC

As a last resort, you may need to reinstall Windows from scratch. This will remove all your applications and files, so make sure to back up everything before proceeding.

Also there are Microsoft support, where you can visit to fix there was a problem resetting your PC.


There Was A Problem Resetting Your PC error is a common issue faced by Windows users when they attempt to reset their computers to default settings. The error can be particularly troublesome as it prevents the ability to perform a fundamental maintenance operation aimed at solving various system issues. There was a problem resetting your PC can stem from a variety of underlying causes, such as corrupted system files, disk errors, or problematic updates. Various solutions have been explored, including utilizing the Windows Recovery Environment, booting from external media, and using command prompt fixes.

However, the efficacy of these solutions can vary, depending on the unique circumstances and system configurations of each PC. It is crucial to approach the problem carefully, considering data backups and other preparatory steps to mitigate the risk of data loss or further system instability. Professional assistance may be required for more complex or persistent issues. While the error is indeed a setback, a multi-faceted approach to troubleshooting can often result in a successful system reset.

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